Click on the question to view the answer.

1. How does this service work?

When you call for the service, a customer service representative will ask for your phone number, name, where you need to be picked up and your destination address. The closest cleared unit will be dispatched to you all units are manned with two drivers. One driver will drive you and your guests in your vehicle to your desired destination. Our other driver follows to pick up his/her partner at the end of the trip. No customers are allowed in the chase vehicle due to liability.

2. How are rates calculated?

We run a high-tech computerized dispatch system.  Our rates are calculated by GPS ensuring accuracy.

Our drivers do not use their odometer as that can be a very unpredictable and highly inaccurate method.

3. How long in advance should I book the service?

If you want to leave before 10 p.m. book the service a half hour prior to you requiring it. After 10 p.m. book the service an hour prior to you needing it.

4. What is the cost of the service?

Download the app and enter the pick up and destination addresses.  The estimated rate will be displayed.

You can also click on your location to use the rate calculator. Rates may vary from one location to another.

Please Note: The rate calculator is for your convenience. The trip will be charged by the actual kilometers travelled.

5. Is there a minimum or maximum distance you will travel with my vehicle?

No, there is no minimum or maximum distance that we will travel.

6. What are your methods of payment?

Keys Please® Loyalty & Gift Card, Debit, Visa, MasterCard, American Express (in some locations), Cash, Keys Please® Vouchers and Keys Please® Corporate Accounts.

7. Is my vehicle insured?

The insurance is covered with the insurance policy of the vehicle that we are driving.

8. We have other people with us. Will you drop them off?

Yes, however, the customer’s vehicle must be the final destination as we cannot transport people in our chase vehicles.

9. How do I book the service?

Call or text 1-866-586-5397 or download our app to book your driver.

10. What are your service hours?

As service hours vary by location, click on your location for this information.

11. Will you supply me the service if I don’t have a vehicle?


12. Do you service group functions?

Yes. See our service page for all of the information.

13. Do you drive vehicles that have been installed with interlock?

Yes.  Our drivers even have their own mouthpiece.


I used Keys Please last night. Your drivers were awesome! Just wanted to let you know. Thanks for a great service.

Mark L.

Re: the call-in service. It worked dandy. Very happy with it.…I wish more people would know how easy and inexpensive it was. You know with a 20% tip or better my bill was less than 50 bucks. A cab from downtown to my house is probably close to 35 bucks so for 15 bucks you bring my car home…… Driver was good enough to back my car into my garage for me … very pleased with the service I had.


Amazing service! I cant say enough good things! I have used them on more than one occasion and all have been good experiences. They are saints for dealing with drunk people and getting us home safe.


I took a friend to a wine tasting for her birthday and I booked Keys Please ahead of the event. I could not be happier with the whole experience from beginning to end. The person I spoke to when booking was friendly and professional. Our driver Amanda was friendly, personable and is an asset to your company. I will sing Keys Please' praises to everyone! I am so happy a quality service like this is readily available.


Keys please is the best ever. Not only is there someone to drive a standard vehicle but there is fun and entertainment along the way. You don't need to worry about the next day and getting your vehicle. Heck I would rather call them for a ride even if I didn't have one. Cheers Keys Please and keep the memories coming .. that I can remember that is :)

Holly Cochrane

I just wanted to send a note to thank you for the excellent service you provided for our event. Kelly was fantastic! He was punctual, courteous and friendly. We were so pleased and if we ever need a driver again we will definitely give you a call.

Christy P.

I've used Keys Please on more than one occasion. I always found them very careful with my car.


®: THE DRIVING ALTERNATIVE is a trade-mark owned by the Driving Alternative Inc. used under licence.
®: KEYS PLEASE is a trade-mark owned by The Driving Alternative Inc. used under licence.
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